Privacy Policy

OVERVIEW


Rogue Rosin PTY (Ltd), (“Rogue Rosin”, “we”, “us”or “our”) understands that your privacy is important to you.  We are committed to protecting your privacy. This Privacy Policy describes the types of personal information we may collect about you, the purposes for which we use the information, the circumstances in which we may share the information and the steps that we take to safeguard the information to protect your privacy. This Privacy Policy applies to our website http://roguerosin.co.za.  By using the website you consent to the practices described in this Privacy Policy.  If you do not agree to the terms in this Privacy Policy, please do not use the Website.

If you purchase our products or services, then you agree to our Terms of Service, which may include additional policies regarding the data that we collect and/or you provide, how we use such data in connection with the use of our products or services and how such data may be shared.

INFORMATION WE COLLECT


Personal information

When you use our Website or purchase our products, you voluntarily and willingly give us certain information, including Personal Information.  Personal Information means information about you that can be used to contact or identify you, and information about your use of our Website, including but not limited to, your name, phone number, email address, home and business mailing addresses and credit card or other billing information (“Personal Information”). Personal Information also refers to any information you supply to us that does not identify you, such as preferences and interests that you indicate in the use of our Website.

We collect Personal Information when you register an account on our Website,  purchase a product, request warranty or service or technical support from us, or participate in promotions. We may offer additional products, features, services and promotions that would require you to provide Personal Information to us in order to participate. If you are not sure if you want to submit information to us and/or have your information used as described in this Privacy Policy, please do not use our Websites or otherwise submit such information to us.

Device Information

We also collect “Device Information” such as your IP address and information about your devices, such as their serial numbers and hardware and firmware versions. Some Device Information may be associated with Personal Information.

Log Files

Log files may collect demographic information, such as ZIP code, age, gender, preferences, interests and favorites, which is not specific to you (“Log Files”). There is also information about your computer hardware and software that is automatically collected by Log Files.  This information can include: your IP address, browser type, domain names, internet service provider (ISP), the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, clickstream data, access times and referring website addresses. These log files are generally retained for a brief period of time, except where they are used to improve site functionality, for site security and safety, or where we are legally obligated to retain them for longer time periods. We may also collect information about whether and how you use certain features and functionality of our Website and we may conduct surveys and collect your responses.  We use this information to operate the Website, maintain quality of the Website and provide general statistics on the use of the Website, products and services. For these purposes, we do link such automatically-collected data to Personal Information

Cookies

Like many websites, we use “cookies” on our Website. Cookies are text files containing small amounts of information that can be downloaded to your device when you visit a website. We use cookies on our Website for a variety of different purposes:

  • Cookies which are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website;
  • Performance and analytics cookies (including Google Analytics) which keep track of the pages that you visit and the videos and other content you access, so we can determine which content is most popular and improve the performance of our website. These cookies record only anonymous statistical data and do not collect any Personal Information that could identify an individual visitor;
  • Functionality cookies which remember the choices you make, such as language options or the region you are in. These cookies help to make your visit more personal and are deleted automatically when you close your browser or the session expires; and
  • Cookies which keep track of how you share content from our Website via social media or email, using sharing buttons.

By using our Website you agree to the use of cookies as described in this Privacy Policy. You can disable cookies on your device at any time by indicating this in the preferences or options menus in your browser. However, doing so may limit your ability to view all the pages of our Websites or use online services that require registration. You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.com.

CONSENT AND USE OF YOUR INFORMATION


We use the information we collect only as described in this Privacy Policy.

Consent to use the Information we collect

By providing your information, including your Personal Information, you expressly and voluntarily consent to the practices described in this Privacy Policy.  You may withdraw your consent to our collection and use of your information, but such withdrawal of consent will not be applied retroactively. This withdrawal may be communicated through use of the unsubscribe links provided in emails or by reaching out to the contacts provided at the bottom of this Privacy Policy. If you provide us with customer testimonials and comments, we may post such testimonials and comments on our Website. We will not post a customer testimonial that you provide which contains your Personal Information without first having obtained your consent.

How we use Personal Information

We may use the Personal Information and other information provided by you or obtained through your use of our Website to (i) provide our Website to you and administer your use of our Website, (ii) provide you with products or services that you purchase from our online store, (iii) communicate with you and fulfill requests you may make, including requests for technical support, (iv) provide third parties with whom we collaborate to support the Services the information they need to perform their role, for example, your assigned Rogue Rosin partner (the “Rogue Rosin Partner”), (v) provide you with information and announcements with respect to our products or services, (vi) provide you with further information and offers, to the extent that you opt-in to receive such further information and offers, from us or third parties selected with care because we anticipate that you may find such information and offers useful or interesting, including marketing or promotional materials, (vii) provide other companies with statistical information about our users, however this information will not be used to identify any user, (viii) improve our products, services and Website, and (ix) improve your browsing experience by personalizing the Website.

How we use Device Information

We use Device Information to operate and improve the Website. We may also use Device Information by itself or in combination with Personal Information to provide you with personalized information about Rogue Rosin and its products and services. We use Device Information we obtain by technical means (such as the automatic recording performed by our servers or through the use of cookies) for the above purposes as well as to (ii) monitor, measure and analyze use of the Website and our products and services, (iii) generate and derive useful data and information concerning the interests, characteristics and use behavior of our customers, (iv) fulfill requests you may make, including warranty requests and requests for technical support, (v) provide third parties with whom we collaborate to support the Services the information they need to perform their role, for example Rogue Rosin Partners, and (vi) provide other companies with statistical information about our users, however this information will not be used to identify any individual user.

HOW WE SHARE YOUR IDENTIFIABLE INFORMATION


How we share your information with third parties

Except pursuant to the “Transfers of the Business” section below, we will never sell, rent or otherwise provide your Personally Identifiable Information (as defined below) to any third party for marketing purposes.

We only share your Personal Information and, when associated with Personal Information, your Device Information  (together, “PersonallyIdentifiable Information”) with third parties as described in this Privacy Policy, to carry out your instructions, as may be compelled by law, or as necessary to protect our rights or property. For example, we may share data with trusted partners to help us process information, fulfill orders for our products and services, sell or deliver products and services to you, provide customer and/or warranty service, assess your interest in products and services, conduct customer research or satisfaction surveys, or help us perform statistical analysis. Such third parties are prohibited from using your Personally Identifiable Information except for these purposes, and they are required to maintain the confidentiality of your information.

Compliance with legal process

We may also be compelled to surrender Personally Identifiable Information and/or information regarding your use of our Website, products and services to legal authorities without express user consent if presented with a court subpoena or similar legal order, or as required by the laws, rules, and regulations of any applicable jurisdiction or if we reasonably believe that such disclosure is necessary (i) to investigate, prevent or take action with respect to suspected or actual illegal activities or to assist government enforcement agencies, (ii) to protect the safety of any person from death or serious bodily injury, (iii) prevent fraud or abuse of our Website or infringement of our intellectual property rights in our products and services, (iv) to enforce our Terms of Service or your agreements with us, or (v) to investigate and defend ourselves against any third party claims or allegations.

Transfers of the Business

We may sell, transfer or otherwise share your information to a third party in connection with a merger, acquisition, reorganization or asset sale that Rogue Rosin experiences or in the event of Rogue Rosin’s bankruptcy and you agree that any such third party will have the right to continue to use your Personally Identifiable Information and other information that you provide to us or which we obtain through your use of the Website.

SECURITY AND RETENTION OF YOUR IDENTIFIABLE INFORMATION


Although we use security measures that are standard for the industry, the Internet is not a completely secure environment and we cannot, and do not, ensure or warrant the security of any information that you send or store using the Website.  We do not guarantee that your information may not be accessed, disclosed, modified or destroyed by breach of any of our physical, technical, procedural or managerial safeguards and we are not responsible for third party circumvention of your privacy settings or our security measures.  You are responsible for maintaining the secrecy of your unique password and account information and for managing and restricting access to your account.

We keep Personally Identifiable Information that you provide us for so long as it may be useful in our estimation to contact you about our company or our products or services. These services may be, for example, contacting you about our company, products or services as requested. We retain information about our customers for as long as we need it to provide service to the customer. We may also use the retained information to improve our Services and ensure the Website is functioning properly.  If you request us to delete your Personal Information from our servers at an earlier date as described in “Opting-Out and Unsubscribing” below, then we will do so.  We may retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, enforce agreements, and as otherwise described in this policy.

OPTING-OUT AND UNSUBSCRIBING


How to Review, Correct and Remove Your Personal Information

If you supply your Personal Information to us, then you have the rights listed below with respect to such information:

To review the user information that you have provided to us;

To request that we correct any errors, changes, or omissions in the user information that have provided to us;

To request that your user information not be used to contact you and/or be removed from any solicitation list that we use;

To opt out of being solicited by our Website or by third parties; and

To request that your user information be deleted from our records.

To exercise any of these rights, please contact us at privacy@roguerosin.co.za. We will promptly update or delete your information.

If you change any of your information, we may retain a copy of the information that you originally gave us in our records for uses described by this Privacy Policy.

How to Unsubscribe from our Communications

You may unsubscribe from our marketing and promotional communications by clicking the “unsubscribe” link at the bottom of the emails we send you, or by emailing us at privacy@roguerosin.co.za

Changes to this Privacy Policy

We reserve the right to make changes to this Privacy Policy from time to time by posting a new version on our Website. We will provide notice of any changes by posting the revised Privacy Policy on our Website. The revised policy will be effective immediately upon posting to our Website. We encourage you to review this Privacy Policy from time to time to be aware of any changes to this Privacy Policy. Using our Website or continuing to provide Personal Information to us after the updated Privacy Policy has been posted on our Websites or notice regarding the updates has been sent to you shall constitute consent to the changes to the Privacy Policy. Unless stated otherwise, our current Privacy Policy applies to all Personal Information you have provided to us.

Contact

If you have any questions about our Privacy Policy or about how we treat the information you provide us, please email privacy@roguerosin.co.za